Procedures

Refund policy & End-on-end fares Updates

With the new VN system, all no-show bookings, including un-ticketed and redundant segments after an itinerary change, will now be automatically processed. This means all downline segments (except OAL flights) will be cancelled for both international and domestic segments 6 hours after a no-show.

NO-SHOW Booking

Vietnam Airlines want to remind VN does not accept payments for Travel documents (air tickets/EMD) made by cards issued in the name agents or any person permitted to act on behalf of agents. A failure to comply will result in an ADM.

Regarding Payments Method

Collect Contact Information for All Passengers Arriving into the United States

Direct flight 2023 HAN-MEL detailed Info.

New Routes Mel -Han V.V. Promotion Campaign  

A quick update on how to do, and what to do ?

Refund FAQ

FAQ FOR REISSUE/REVALIDATION

Reissue FAQ

A contact number is required in the GDS system and this needs to be the pax contact number and localnumber at a destination where possible.

Contact info in PNR